Left to sleep while charging the battery, OnePlus One It Explode

A smartphone users OnePlus One fire after left to sleep by the user while the phonecharging. Unfortunately, there is no response from both OnePlus to conduct an investigation to replace the burning unit.

Maybe this is the first occurrence for OnePlus which reportedly exploded a homemade smartphone. Some smartphones from other manufacturers have often reported to explode, but to a new vendor who immediately skyrocketed in popularity, it is the first time OnePlus receive this report.

A user OnePlus One Sandstone Black 64GB in India named Ankur Dugar reported via his Facebook account that Friday morning (08/28/2015) at around 02.00 local time, he put his phone on the side of the bed while the phone charging before he sleeps. But when she woke up, the smell of burning at about 09:00 am and saw his phone OnePlus One issued fire. He immediately discard the cell phone from the bed and fortunately not suffered any injuries over the incident.

Suspected cause of the burning OnePlus One smartphone is caused by the battery of this mobile phone, because the visible part of the phone the most severe damage from fire was the battery. Unfortunately, the customer service team OnePlus not give a satisfactory answer when he reported the incident.

Of this complaint, Ankur Dugar get a complaint number 40511 and was advised to go to the service center. If approved, it will then obtain reimbursement of the unit OnePlus One burning. The other answer to the complaint number 40 739 of OnePlus service team also says that the device OnePlus One can not be replaced.

In certain cases, the damage is not going to get a new replacement unit to the customer. But usually the case of a burn unit, then the manufacturers such as Apple, Samsung, even Xiaomi will conduct an investigation to investigate the damaged phones. If it really is not caused by user error, then the company will replace the burning unit with a new one.

But it seems OnePlus One still ignoring the issue of service quality. Perhaps because the company is still too "young", although we can also see that despite a Xiaomi experience only slightly longer than OnePlus, but the vendor is able to provide after-sales service better. It seems OnePlus must learn from Xiaomi.